Refund Policy

This Refund Policy applies to subscriptions to the MyQCart POS Services and should be read alongside our Terms of Service. MY QCART is the trading division of ORVIK Group LTD (London WC2H 9JQ, United Kingdom).

This Refund Policy is primarily intended for business customers using the MyQCart Services, without prejudice to any applicable consumer rights.

1. Free Trial

• New Clients receive a 14-day free trial starting from the date their account is activated.
• During the trial, you may cancel at any time at no cost by contacting support@myqcart.com or WhatsApp +44 7723 353557.
• No payment is taken during the trial period unless you choose to subscribe before it ends.

2. After the Trial Ends

• If you choose to continue using the Services after your free trial, your selected subscription will commence ($35 Starter / $89 Professional) and the applicable fee will become payable via PayPal or registered billing method.
• Fees charged after the trial period has ended are non-refundable, except as described in Section 3 below.

3. Exceptions

We may, at our sole discretion, issue a refund or credit in circumstances such as:

• A verified billing error on our part (e.g., duplicate charge).
• A payment processing error caused by MyQCart.
• Where required by applicable consumer protection law.

Requests for refunds under this section should be sent to support@myqcart.com with your account details.

4. Cancellations

• You may cancel your subscription at any time. Cancellation will prevent any future charges once the current subscription term expires.

5. Downgrades, Add-ons and Plan Changes

Sales terminal add-ons ($10/terminal/mo) and user add-ons ($5/user/mo) can be scaled up or cancelled at the start of any billing cycle.

6. Data Export Following Cancellation

Following cancellation or expiry of your subscription, you may request an export of your catalog, customer ledgers, and transaction history. Contact support@myqcart.com.

7. Governing Law

This Refund Policy shall be governed by the laws of England and Wales.

8. Contact Us